Fast hacked website fix

Need your site cleaned up? We can do it in no time!

We know how frustrating it can be to have a website that’s not working properly. You want to get back up and running as soon as possible.

Our WordPress Malware Removal Service will remove the infection from your site for an affordable price starting at $99. This service includes removing all of the infected files, updating the core WordPress files, and also scanning for other infections on your server (if needed). 

Our approach tackles every case on its own because , we know from experience, WordPress sites come in different shapes and sizes.  We don’t use any automation tools or bots.  We’re old school and do it the old fashion way. Why? Time and time again, our clients had the most popular malware removal services “clean” their site, but the site got re-infected. 

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Frequently Asked Questions

• Can you really have the site back up in 24 hours?

  About 90% of the time we do.  Where we don’t reach this 24 hours is when:

  1. We haven’t received the correct passwords to access your site

  2. We remove the malware and notify Google to remove that ugly “red” message and sometimes they can take up to 3 days to remove the message.

  3. If Google AdWords have notified you that the site has been hacked, and we let them know it’s fixed.  They have caching on their systems, and that can take a bit of back and forth before we get that right. 

• What's the best package?

  If you just want a one-off service to quickly clean the site, then the $149 package will suffice. However, if you want to guarantee protection for the long run, then I recommend the $299.

  The $279 per month plan is for businesses that would like an ongoing relationship where we can maintain and help improve the website.

• If my site is not WordPress, can you help?

  Unfortunately, we can't clean up sites that aren't WordPress. WordPress is what we know and it's what we are 100% geared for.

  However, if you have a static HTML site (no database), we can host this for you.

• Why does my WordPress website keep getting hacked?

  Every website out there, including WordPress websites, is at risk of getting hacked. A lot of hackers use automated scripts that scan the Internet for vulnerable WordPress installs and take advantage of those vulnerabilities to steal your data or upload malware.

  Luckily, many developers in the WordPress community have been working tirelessly to figure out exactly how it is that WordPress sites are getting hacked and they’ve worked hard on solutions to make things more secure so you don’t need to worry about it!

  There are a number of reasons, but two reasons I frequently see are:

  1. Cheap web hosting

  2. Outdated WordPress and Plugins

  With cheap website hosting, your website is hosted on the same server as 100s of other websites.  Unfortunately, you won’t have any control of which websites are on that same server.  If they get malware, then there’s a chance that your website also gets effected.

• Can you recommend a web hosting com?

  I can. It’s best we have a chat about this so I can understand your requirements, how much traffic you get to your website and your budgets. Web site hosting comes in different shapes and sizes.

  For $279 per month, we can host, maintain, & support your website on high-grade Australian infrastructure which is very fast.

• Is my WordPress site hacked?

  There are many different kinds of malware that can infect a WordPress site so it’s always difficult to provide a short, definitive answer. The simplest way to find out is by scanning your site with an online service like https://sitecheck.sucuri.net/. If the scan reports no issues, you’re in good shape!  If you still have a feeling that you’ve been hacked, or your hosting company has sent you an email, get in touch with us!

• How safe is website on WordPress?

  Reasonably safe if you ensure your software is up to date, and you’re using a reputable hosting company.

  Security is mostly dependent on the safety of hosting servers and domain registrar, but with a little caution and getting your developer to install the right security plugins, you can make it as safe as any other site.

• How do I know if my WordPress database has malware?

  If you visit your website and your page is automatically redirecting you likely have malware.  If you’ve checked all the files on your server, then there’s a good chance the malware could be injected into the database.

  We recommend the following to determine if your WordPress database might have malware injected into it:

  1. Randomly edit some pages and see if you’re able to use the text tab in the edit page, and see if you can see any random code;

  2. View page source and look for JavaScript code in unusual places, especially immediately before any external URL links.

  3. Download a copy of your database and do a search for “<script” if there’s random code that repeated a few times through the SQL file, this will likely be that your database has malware.

• How do I know if my WordPress plugin has a virus?

  This is a good question.  You can always install a plugin like WordFence which will scan the files on your website and compare them to the WordPress plugin repository.  If there’s a discrepancy, they’ll let you know.

  However, if you’re like me and like to do things the manual way,  I suggest via FTP or FileManager, looking at the plugin directory to see if the last modified file date was recently changed.

  If the date is recent, open that file and look for the code.  

  If this is a little beyond you, or you don’t have the time, get in touch, and we can remove your malware.

• How can I tell if my site is built on WordPress?

  One way to check is by using a tool like https://whatcms.org/.

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